Frequently Asked Questions
Which countries do you deliver to?
The United Kingdom, France, Germany, Italy and Spain. Standard delivery is free within our covered delivery area.
When will my order arrive?
Allow 1–2 working days for processing and an estimated 3–5 working days for delivery after dispatch.
How are prices calculated?
Our GBP prices are 50% of the source catalogue's crossed-out original price; where no crossed-out price exists, the source one-time purchase price is used. Struck-through prices are source reference prices, not a claim about our own previous selling price. EUR amounts use the configured conversion rate.
Where can I find ingredients and allergens?
Open Ingredients & Nutritional Information on the product page and select the exact size or gift sleeve before checking. Recipes may change; always check the delivered packaging before consumption.
Can I change language and currency?
Use the language and GBP/EUR controls in the desktop header, mobile menu or footer. The current product or cart is retained.
Can I return my order?
Eligible purchases have a 14-day cancellation period. Food and sealed goods may have specific exceptions. Please read Returns & Refunds and contact us before returning anything.
Are source-site memberships and gift cards included?
Manufacturer loyalty memberships, store collection, subscriptions and gift-card redemption are separate services. They are not included unless expressly offered by this shop.