Returns & Refunds

Request a return

For eligible online purchases, tell us within 14 days of delivery if you wish to cancel. You then have a further 14 days to return the goods. Contact support@shturl.cc with your order number before sending anything back.

Food and sealed goods

Statutory cancellation exceptions may apply to goods liable to deteriorate or expire rapidly, personalised goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. This does not mean all chocolate is automatically excluded from returns, and it does not affect your rights if an item is faulty or not as described.

Collection and refunds

We cover return collection costs within our delivery area. Keep the goods and packaging available for collection. Eligible refunds are issued to the original payment method within 14 days after the returned goods or evidence of return is received. Standard delivery charges, if any were paid, are refunded where required.

Faulty, damaged or incorrect items

Please contact us promptly with your order details and photographs where useful. Your statutory consumer rights remain unaffected. Do not consume food if its safety, seal or condition is in doubt.

Returns address: Nova Home Goods UK, 12 Oak Street, Manchester, M15 6LL, United Kingdom.